Payment Policy

1. Introduction 

Swad Safari is committed to providing a seamless and secure payment experience for our customers. This Payment Policy outlines the acceptable methods of payment, billing procedures, and related terms and conditions for using our food delivery services.

2. Accepted Payment Methods 

2.1. Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. 

2.2. Digital Wallets: Payments can be made using popular digital wallets such as Paytm, Google Pay, PhonePe, and others. 

2.3. UPI: Unified Payments Interface (UPI) transactions are supported for quick and easy payments. 

2.4. Net Banking: Customers can also choose to pay using net banking from a range of supported banks. 

2.5. Cash on Delivery (COD): We offer the convenience of paying by cash upon delivery for select orders.

3. Payment Process 

3.1. Order Placement: Customers can place orders through our mobile app or website. At checkout, choose the preferred payment method from the available options. 

3.2. Payment Authorization: For online payments, the transaction will be processed securely through our payment gateway. Customers may be asked to enter OTPs or other authentication details for verification. 

3.3. Order Confirmation: Upon successful payment authorization, customers will receive an order confirmation via email and/or SMS, along with an estimated delivery time.

4. Security and Privacy 

4.1. Secure Transactions: Swad Safari uses industry-standard encryption and security protocols to ensure that all transactions are secure. 

4.2. Data Protection: We are committed to protecting your personal and payment information. Our privacy policy outlines how we collect, use, and protect your data.

5. Billing and Charges 

5.1. Pricing: All prices listed on Swad Safari include applicable taxes unless otherwise stated. Prices may vary based on location, restaurant, and availability.

5.2. Service Fees: In some cases, a nominal service fee may be charged for certain orders or delivery options. These fees will be clearly displayed at the time of checkout. 

5.3. Promotional Discounts: Customers can apply valid promo codes and discounts during the checkout process. Terms and conditions of each promotional offer will be specified separately.

6. Failed or Declined Transactions 

6.1. Payment Failures: In the event of a payment failure, customers are advised to check their internet connection, ensure sufficient funds, and verify payment details. If the problem persists, contact our customer support for assistance. 

6.2. Declined Payments: If a payment is declined by the bank or payment gateway, customers may choose an alternative payment method to complete the order.

7. Refunds and Cancellations 

7.1. Refund Process: In cases where refunds are applicable (e.g., incorrect or undelivered orders), the refund will be processed to the original payment method used for the transaction. Refund timelines may vary depending on the bank or payment provider. 

7.2. Order Cancellations: Customers can cancel orders before the restaurant starts preparing the food. Once the preparation begins, cancellations may not be accepted, and charges may apply.

8. Customer Support 

For any payment-related queries or assistance, please contact our customer support team:

Swad Safari Support
Email: swadsafari.contect@gmail.com 
Phone: +91-7976565764

9. Changes to Payment Policy 

Swad Safari reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on our website and app, and it is the customer's responsibility to review the policy periodically.