Shipping Policy

1. Introduction

Swad Safari aims to deliver your favorite food items to your doorstep in the quickest and most efficient manner. This Shipping Policy outlines the terms and conditions governing the delivery of orders placed through our mobile app or website.

2. Delivery Areas 

2.1. Service Locations: Swad Safari currently offers food delivery services in specified areas within Hindaun City. We are constantly expanding our delivery zones to serve more customers.

3. Delivery Time

3.1. Estimated Delivery Time: Our goal is to deliver your order within the estimated time provided at checkout. Typical delivery times range from 30 minutes to 1 hour, depending on the restaurant and distance. 

3.2. Order Tracking: Customers can track their order in real-time through our app or website. Updates on order status, including preparation and delivery, will be provided.

4. Delivery Charges 

4.1. Delivery Fees: Delivery fees may apply based on the order value, distance, and promotional offers. Any applicable delivery charges will be clearly displayed at checkout. 

4.2. Free Delivery: Swad Safari may offer free delivery promotions from time to time. Terms and conditions for free delivery offers will be specified in the promotion details.

5. Order Processing 

5.1. Order Confirmation: Once an order is placed, customers will receive an order confirmation via email and/or SMS. This confirmation will include order details and the estimated delivery time. 

5.2. Order Preparation: Restaurants will begin preparing the order as soon as it is confirmed. The preparation time may vary based on the restaurant and order complexity.

6. Delivery Process 

6.1. Delivery Personnel: Orders will be delivered by our trusted delivery partners who are trained to handle food items with care. 

6.2. Contactless Delivery: For safety and convenience, we offer contactless delivery options. Customers can select this option at checkout and provide any specific delivery instructions.

7. Failed Delivery Attempts 

7.1. Customer Availability: Customers are expected to be available at the delivery address to receive their orders. In case of any delay or change in availability, customers should inform our customer support promptly. 

7.2. Undeliverable Orders: If an order is undeliverable due to incorrect address, lack of response, or other reasons, the delivery personnel will attempt to contact the customer. If the delivery still cannot be completed, the order may be canceled, and charges may apply.

8. Delivery Issues 

8.1. Late Deliveries: While we strive to deliver orders on time, there may be occasional delays due to traffic, weather, or other unforeseen circumstances. Customers will be notified of any significant delays. 

8.2. Incorrect Orders: If an incorrect item is delivered, customers should contact our customer support within 24 hours for resolution, including potential refunds or replacements.

9. Customer Support

For any shipping-related queries or assistance, please contact our customer support team:

Swad Safari Support
Email: swadsafari.contect@gmail.com 
Phone: +91-7976565764

10. Changes to Shipping Policy 

Swad Safari reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and app, and it is the customer's responsibility to review the policy periodically.