Return & Refund Policy
1. Introduction
At Swad Safari, we strive to provide the best food delivery service to our customers. However, we understand that there may be occasions where you may need to return or request a refund for an order. This Return and Refund Policy outlines the conditions under which returns and refunds will be processed.
2. Eligibility for Returns and Refunds
2.1. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact our customer support immediately. We will investigate the issue and, if verified, we will either provide a replacement or issue a refund for the incorrect items.
2.2. Damaged or Spoiled Food: If the food delivered to you is damaged or spoiled, please contact our customer support within 2 hours of receiving the order. We may ask for photographic evidence to support your claim. Upon verification, we will issue a refund or replace the damaged or spoiled items.
2.3. Order Cancellation: Orders can be cancelled before they are prepared by the restaurant. Once the preparation has begun, cancellations are not permitted. If you wish to cancel your order, please do so as soon as possible.
3. Process for Returns and Refunds
3.1. Contact Customer Support: To initiate a return or refund, please contact our customer support team through the app, website, or by calling our support number. Provide your order number and details of the issue.
3.2. Verification: Our customer support team will review your request and may ask for additional information or evidence, such as photographs of the incorrect, damaged, or spoiled food.
3.3. Resolution: If your request is verified and approved, we will process a refund to your original payment method or provide a replacement as per your preference.
4. Refund Methods
4.1. Original Payment Method: Refunds will be processed to the original payment method used for the purchase. It may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
4.2. Store Credit: In certain cases, we may offer refunds in the form of store credit, which can be used for future purchases on Swad Safari.
5. Non-Refundable Items
5.1. Change of Mind: We do not accept returns or provide refunds for orders where the customer changes their mind after the food has been prepared or delivered.
5.2. Delayed Delivery: We strive to deliver your orders on time, but unforeseen circumstances may cause delays. Delayed delivery alone does not qualify for a refund unless the food is damaged or spoiled as a result.
6. Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Swad Safari Support
Email: swadsafari.contect@gmail.com
Phone: +91-7976565764